Featured FAQ’s

Artificial Grass FAQ’s

Delivery FAQ’s

Finance FAQ’s

Artificial Grass FAQ’s

Are installation services offered by Artificial Grass Direct?
Of course. In partnership with AAGI, we can find an artificial installer near you. AAGI installers are all vetted and certified, ensuring the highest quality of service.

Our experienced artificial grass installers are skilled in fitting all types of artificial grass and they can offer guidance and advice throughout the installation process.

Is your artificial grass eco-friendly and sustainable?
Yes! Our artificial grass is made from recycled materials and is 100% recyclable once it reaches the end of its life. We also use natural latex backing which is 100% biodegradable.

At Artificial Grass Direct, we take environmental sustainability seriously, and our EU manufactured artificial grass is always in accordance with regulations. We are committed to providing our customers with eco-friendly products that are good for both the environment and your budget.

Will I experience any fading with my artificial grass?

No, all of our product, from our premium artificial grass to our luxury artificial grass is UV stabilised so it won’t fade in the sunlight. We also use non-toxic pigments in our products to ensure they will not fade over time. Our artificial grass complies with DIN 53387 Standard and is UV protected for 6000 hours. In the UK, 6000 UV hours offer 10 years of stability and protection from ultraviolet radiation.

There are also additional steps you can take to ensure your artificial turf doesn’t fade. We suggest regularly brushing the grass to keep it free from debris, and using products like artificial grass cleaner, weed membrane and artificial grass sealant to keep your turf looking its best.

Is your artificial grass pet friendly?

Our range of artificial grass is pet friendly. Designed to be durable and easy to clean, making it a great option for pet owners, our turf also non-toxic and doesn’t contain any harmful chemicals that could be dangerous to pets.

We understand the importance of providing a safe and comfortable environment for pets, which is why we’ve taken special care to ensure that our artificial grass is receptive to dogs, cats, and other furry friends. Our grass is resistant to pet urine and other common messes, and can be easily cleaned with a garden hose or other cleaning solutions.

We’re proud to offer animal-approved artificial grass that can help create a beautiful and safe outdoor space for both pets and their owners. If you have any specific questions or concerns about the pet-friendliness of our artificial grass, please don’t hesitate to reach out to our team.

Is your artificial grass child-friendly?

Absolutely, our turf provides a soft, cushioned surface that is ideal for children to play on, without the risk of scrapes and scratches from hard surfaces like concrete or asphalt.

Our range at Artificial Grass Direct is also hypoallergenic and doesn’t harbour dust mites or other allergens, deeming it a great option for children who suffer from allergies or asthma.

Additionally, artificial grass doesn’t require the use of fertilisers, pesticides, or other chemicals that could be harmful to children, making it an eco-friendly and safe choice.

Liven up your living space with your children in mind with with our full colour range, including purple artificial grass, pink artificial grass, blue artificial grass and more!

Will you offer me a free artificial grass sample?

Sure. The last thing we want as the UK’s leading supplier of artificial grass is for you to be unhappy with your purchase. We offer samples of all our artificial turf, such as our 40mm artificial grass, so that you can see and feel the product before you buy. Simply select the sample you would like and add it to your basket. We will then send you a small sample of the artificial grass free of charge!

Can I get advice on how to lay artificial grass?


In a nutshell, measure the area where you want to lay the artificial grass and prepare the surface. Remove any debris or rocks, and ensure the surface is smooth and level. Install a weed barrier over the area, followed by a layer of base material such as crushed stone or gravel for good drainage. Next, install edging around the perimeter to hold the artificial grass in place. Cut the artificial grass to fit the area and lay it out over the base material, ensuring to install artificial grass underlay. Be sure to cut the edges neatly and overlap any seams by at least 2–3 inches. Finally, secure the artificial grass using landscaping fixing nails or adhesive and add infill material if necessary.

For a more in depth insight to laying artificial grass, check out our artificial grass installation guide.

What sand infill do I need for artificial grass?
At Artificial Grass Direct, our range of turf is premium, and no sand infill is required. Generally speaking, though, sand infill can help to keep your artificial grass looking neat and tidy, and also makes the grass feel more realistic and stable.

However, it’s not essential and some people prefer not to use it. If you do decide to use sand infill, we recommend using kiln-dried (silica) sand. This type of sand is ideal for artificial grass as it is free from organic matter and will not damage the turf.

Can artificial grass be laid on soil?
Yes, artificial grass can be laid on soil. However, it must be a stable and level surface and the soil needs to be compacted to ensure the artificial grass doesn’t sink or move. For best results, we advise laying a weed membrane over the soil and adding a layer of base material such as crushed stone or gravel to provide good drainage. Once this is done, the artificial grass can be laid on top.
Can artificial grass be laid on concrete?

Yes, artificial grass can be laid on concrete. However, you will need to make sure that the concrete is level and without any cracks. You will also need to add a layer of base material such as crushed stone or gravel, as well as a weed membrane, before laying the artificial grass. This will provide good drainage, prevent weeds from growing and make the grass feel more realistic.

If you want to spruce up your property with an artificial grass balcony, take a look at our range of fit for purpose fake grass.

Can artificial grass be laid on sloped surfaces?
Yes, artificial grass can be laid on sloped surfaces. It is important to ensure that the slope is not too steep and that the surface is stable and level. To ensure the artificial grass does not move, you may need to use a combination of artificial grass adhesive and landscaping staples to fix it in place.
Can artificial grass be laid on decking?
Artificial turf can be laid on decking, but there are several important considerations to keep in mind. Firstly, ensure the decking is in good condition and level to prevent uneven wear and tear. Secondly, use a weed membrane to prevent weeds from growing through the artificial grass, and choose a high-quality outdoor artificial grass that can withstand various weather conditions.

It’s important to use adhesive to secure the artificial grass to the decking to prevent it from shifting or lifting. Additionally, if the decking will be used for high-impact activities, like a play area for children, consider adding a shockpad underlay. Following these guidelines will ensure a successful installation of artificial grass on decking, creating an attractive and low-maintenance outdoor space.

Whilst it is possible to lay artificial grass on decking, taking the time to prepare the surface and choose the right materials is key to achieving a long-lasting and visually appealing result.

Does artificial grass get hot?

Yes, artificial grass can get hot. Our range of artificial grass is made from high-quality materials and is designed to be soft and comfortable to walk on. It is also UV protected, so it won’t be affected by the sun’s rays.

We are thinking of laying artificial grass at our sports facility, is your artificial grass suitable for playing fields?

Yes, our artificial grass is suitable for sports facilities and playing fields. Our range of artificial turf is designed to be durable, hard-wearing and realistic. Some examples of uses at sports facilities in the UK include; football pitches, hockey pitches, rugby pitches and cricket pitches. Using drainbase for your artificial playing field will also help to decrease the chances of flooding on game day.

Is it possible to recycle your artificial turf?

Yes, it is possible to recycle artificial turf. Artificial turf is made from a variety of materials, including plastic, rubber, and other synthetic fibres. These materials can be recycled, and many companies now offer recycling services for used artificial turf.

The recycling process typically involves separating the different components of the turf, such as the plastic fibres and the rubber infill. These materials can then be repurposed for other uses, such as creating new products or building materials. In some cases, the turf itself can be recycled and used to create new artificial turf.

Recycling your artificial turf is a great way to reduce waste and minimize your environmental impact. It’s also a cost-effective way to dispose of your old turf, as many recycling services offer free or low-cost disposal options. If you’re interested in recycling your artificial turf, be sure to check with local recycling facilities to see if they offer recycling services in your area. In order to minimise wastage, we also offer artificial grass offcuts.

Delivery FAQ’s

How long will I wait on delivery?

All orders will be processed as soon as possible. We will ship on a next-day delivery service once your item is picked and packaged, but please allow 2-7 working days (Monday to Fridays, excluding bank holidays). Delivery may take longer if your new grass is out of stock, but your individual expert will get in touch with you to let you know as soon as possible and to discuss when it is expected to be back in stock.

You can find more information about delivery on our dedicated page.

Finance FAQ’s

I’d like to finance my artificial grass, is this something you offer?

We have flexible finance payment options at Artificial Grass Direct. We now use Klarna to make it easier for customers to purchase their artificial grass. You can choose from multiple payment options: pay later in 30 days or split the cost into 3 equal monthly payments. All payment options are interest-free and you can apply online in just a few minutes.

We do advise customers to read the Klarna terms and conditions before making a purchase, as late payments may incur additional fees

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