DELIVERY INFORMATION

All orders placed will be processed at the first opportunity.

For Express Delivery (1–4 Working Days)

Our Express Delivery service aims to deliver your order within 1–4 working days.

To qualify for the earliest delivery window, please place your order before 1:00pm (Monday–Friday).

Orders placed before 1:00pm: Your first working day begins on the next working day.

To qualify for the earliest delivery window, your order must be placed before 1:00pm Monday to Friday.

Orders placed before 1:00pm will begin from the next working day. For example, if you order before 1:00pm on Monday, Tuesday will count as working day 1.

Orders placed after 1:00pm will be processed from the following working day, meaning the delivery timeframe starts one working day later.

Please note this is an estimated delivery service and is not guaranteed. While we always aim to deliver within 1–4 working days, delays can occasionally happen due to courier networks, busy periods, weather, or circumstances outside our control.

Working days exclude weekends and bank holidays.

When your order is ready.

Once your order is picked and packaged, we will notify you of the the delivery date. We are unable to update you untill your delivery has been planned.

Currently we deliver between 1-8 working days (Mon-Fri).

If your new grass is out of stock then delivery can sometimes take longer, however, your personal advisor will contact you to let you know asap and discuss when it is due back in stock. We have 2-3 deliveries a week so waiting will not be long if it is out of stock.

The day before your delivery is due, if requested your driver can contact you 30 minutes prior to delivery to ensure someone is home to received. The delivery is Kerbside only and the customer is responsible for moving the grass into a safe location. Please be aware that it can be very heavy. In the unlikely event that you have any problems with your delivery please contact us and we will do all we can to ensure that your problem can be resolved.

If for some reason you need to cancel your order before delivery please let us know as soon as possible. If the goods have not been dispatched we will cancel your order and refund payment to your credit card. If the goods have already been dispatched we may be able to cancel the delivery, however, you will still have incurred the delivery charge. The balance of the account minus the delivery charge will be refunded. If you have received the goods and wish to return them then this can be arranged provided that you pay the return shipping costs. The balance of your account minus the shipping costs will be refunded once we have received the goods back in good condition. If you have purchased using credit the delivery / shipping charges will need to be paid separately if your agreement is to be cancelled. The goods must not have been cut into and should be wrapped. If you wish to return a product, please inform us by e-mail or call on 01772 629654 within 28 days of delivery. We regret that we cannot accept returns once the artificial grass has been cut into or used in any other way.

Yes, you can! As soon as your order leaves our warehouse, we’ll send you a confirmation email with a tracking link. This allows you to follow your parcel in real time, so you’ll always know where it is and when to expect it. Whether you’re getting ready for a weekend project or managing a larger installation, our live tracking helps you plan ahead with confidence. If you have any issues accessing your tracking info, our team is just a phone call or email away.