Terms of service

Overview

Welcome to Artificial Grass Direct. The terms “we”, “us”, and “our” refer to Artificial Grass Direct. We operate this website and all related services, powered by Shopify. By using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Services.

Access and Accounts

You must be the age of majority in your location to use the Services. You may be asked to provide accurate and current information when browsing or making a purchase. You are responsible for keeping your account and login details secure. Accounts may not be transferred or shared.

Our Products

We aim to show accurate product information, but colours and appearance may vary based on your device. We do not guarantee that product quality will meet your expectations. Product descriptions and availability may change at any time. We may limit product quantities at our discretion.

Orders

Placing an order is an offer to purchase. We may accept or decline orders at our discretion. Orders are accepted once payment is processed. Some orders may not be cancelled once accepted. If an order is changed or cancelled, we will attempt to contact you. Returns and exchanges follow our Refund Policy.

You agree that purchases are for personal use only, not resale.

Prices and Billing

Prices may change without notice. The price shown during checkout is the price you will pay, excluding taxes, shipping, or customs fees unless stated otherwise. Promotions may have separate terms. You agree to provide accurate billing and payment details and authorize us to charge all associated fees.

Shipping and Delivery

Delivery times are estimates only. We are not responsible for delays caused by carriers, customs, or events outside our control. Risk of loss transfers to you once the order is handed to the carrier.

Intellectual Property

All content on the Services—such as trademarks, images, text, graphics, and designs—is owned by Artificial Grass Direct or its licensors. You may use the Services for personal, non-commercial purposes only. You may not copy, modify, distribute, or publicly display any material without permission. All rights are reserved.

Our trademarks and Shopify’s trademarks may not be used without written permission.

Optional Tools

You may access tools provided by third parties. These tools are offered “as is” and without warranties. Your use of them is at your own risk. Future features or tools added to the Services will also fall under these Terms.

Third-Party Links

The Services may contain links to third-party websites. We do not control or guarantee these sites and are not responsible for any loss or damage from your use of them. Review their policies before engaging in transactions. Any issues related to third-party products or services must be directed to the third party.

Relationship With Shopify

Artificial Grass Direct uses Shopify to power the Store. However, your purchase is made directly with Artificial Grass Direct. Shopify is not responsible for any sales, products, or problems arising from your transactions with us. You agree to release Shopify from claims related to your purchases.

Feedback

If you submit feedback, reviews, ideas, or suggestions, you grant us a worldwide, perpetual, royalty-free licence to use this content for any purpose. You confirm that you own or have rights to the feedback and that it complies with the Terms. We may remove or edit feedback that violates laws or these Terms. You must not submit false, misleading, or harmful content.