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Modern garden with a lawn, seating area, and decorative elements.

FAQS

Frequently Asked Questions

ARTIFICIAL GRASS FAQ'S

Are installation services offered by Artificial Grass Direct?

Of course. Get in touch with us on 01772629654 and we can help!

DELIVERY FAQ'S

How long will I wait on delivery?

All orders placed will be processed at the first opportunity.

For EXPRESS Delivery – We do not count the day you place your order or the next working day. Does not include weekends. Order Monday your delivery day would be Weds, Thurs or Friday. Any questions please confirm prior to ordering.

Once your order is picked and packaged, we will notify you of the the delivery date. We are unable to update you untill your delivery has been planned.

Currently we deliver between 2-7 working days (Mon-Fri).

If your new grass out of stock then delivery can sometimes take longer, however, your personal advisor will contact you to let you know asap and discuss when it is due back in stock. We have 2-3 deliveries a week so waiting will not be long if it is out of stock.

FINANCE FAQ'S

I’d like to finance my artificial grass, is this something you offer?

We have flexible finance payment options at Artificial Grass Direct. We now use Klarna to make it easier for customers to purchase their artificial grass. You can choose from multiple payment options: pay later in 30 days or split the cost into 3 equal monthly payments. All payment options are interest-free and you can apply online in just a few minutes.

We do advise customers to read the Klarna terms and conditions before making a purchase, as late payments may incur additional fees